Management Training

We are committed to train every new manager to successfully manage a Pat & Oscar’s restaurant and grow the business.

Requirements/Expectations: Management Training Process
Weeks 1-5 - Work in Certified Training Restaurant (CTR) with support and training from GM, Field Trainer and Training Department

• Orientation (Restaurant Support Office)
• TM training (FOH & HOH)
    To include, but not limited to:
  • MIT Guide
  • MIT Responsibilities and Expectations
  • Menu Knowledge
  • Standards
  • Team Building- relationships, learn names, etc
  • Cater/Sell days
  • Cleanliness and Sanitation
  • Pat & Oscar’s Guest Service- WOW
  • MIT Skills Inventory

Week 6 - Work in Certified Training Restaurant (CTR) with support and training from GM, FT (if applicable) and training department

• KM Shadow Shifts
  • Ordering and Receiving Product
  • MIT Skills Inventory

Weeks 7-8 - Work in Home restaurant with GM and management team

• Manager Training- Shadow Shifts
  To include, but not limited to:
  • MIT Skills Inventory
  • MBWA
  • Manager Walk- importance and necessity
  • Menulink Knowledge
  • Off Premise Knowledge
  • Successfully run a shift – Both FOH and HOH
    • Floor management
    • Deployment of teams during busy and slow times
    • Phasing (HOH & FOH)

6 Months (post training) – Working in home restaurant with support and guidance from GM, management team and Market Partner

• Goal Setting and Professional Development
  • Leadership Development
  • Management Team Feedback/Interaction
• Business Development
  • Off Premise- Sell days
  • Community Involvement
  • Attend ServSafe class and successfully pass the serv safe test
    • ServSafe certification must be maintained by being renewed (retested) every 3 years

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